I canceled my upgrade but was billed as a new contract price

Vorapoj
Visitor

‎09-11-2021 02:00 AM

I cancelled my upgrade within 14 days but my next EE bill is charged as the new contract.

 

 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎09-11-2021 08:40 AM

Hi @Vorapoj

 

Welcome to the community.

 

When did you return the device? There could have been an overlap period between the phone being returned and the bill being produced.

 

If that's the case, it will be amended on your next bill.

 

Chris