cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

X Box Series S Gift with phone - Address Error - is being returned to EE

rem21
Visitor

The courier sent a message to book a Monday delivery slot, then followed up with a text  that delivery would be attempted today. So I  waited but the courier didn't show. When I check  the tracking site parcel info  I see  the courier attempted to deliver, but maybe to the wrong address as  it has 'Your parcel was refused' and 'Return to consignor'  listed.   When I check the address info it is mostly correct but has the flat number missing. I checked this against my  MyEE  account address, and that too has the error.  I have been a customer of EE for many years, broadband and phone, so how did this error happen ? My paper bills always have the correct address!  Can I be sure I will get the X Box Series S Gift now that my address is, er, correct?  I don't seem to be able to contact the courier directly..

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@rem21  You’ll have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@rem21  You’ll have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.