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X Box Series S Gift with phone - Address Error - is being returned to EE

rem21
Visitor

The courier sent a message to book a Monday delivery slot, then followed up with a text  that delivery would be attempted today. So I  waited but the courier didn't show. When I check  the tracking site parcel info  I see  the courier attempted to deliver, but maybe to the wrong address as  it has 'Your parcel was refused' and 'Return to consignor'  listed.   When I check the address info it is mostly correct but has the flat number missing. I checked this against my  MyEE  account address, and that too has the error.  I have been a customer of EE for many years, broadband and phone, so how did this error happen ? My paper bills always have the correct address!  Can I be sure I will get the X Box Series S Gift now that my address is, er, correct?  I don't seem to be able to contact the courier directly..

1 SOLUTION

Accepted Solutions
Chris_B
Grand Master
Grand Master

@rem21  You’ll have to call customer services about this. 

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1 REPLY 1
Chris_B
Grand Master
Grand Master

@rem21  You’ll have to call customer services about this.