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Upgrade returned to EE, DPD never delivered

DanOtt
Visitor

‎17-10-2021 05:47 PM

My upgrade was meant to be delivered, but DPD never actually delivered it and has been returned to EE depot. 

I had to call a number of times to say that the incorrect address has been used, and after speaking to EE twice, I was told my address would be updated (though emails still listed my old address)!

My contract now has been upgraded and I'm paying for a phone I haven't received.

 

Can I have my new phone please? I've not found a way to get this redelivered.

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎17-10-2021 06:23 PM

Hi @DanOtt 

 

You will need to speak to EE directly on 150 about this issue. There is no customer account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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