S20+ delivery

[Thehoff]

Pre ordered my Samsung s20+ 12th feb confirmed email by ee with order ref but have had no follow up messages or emails since,yet some saying may have had early delivery for the 10th?

[Katie_B]

Good Morning @Thehoff. 

Thanks for ordering with us and welcome to the EE Community. 

Since your post, last night have you received notification regarding your new device?

Katie 🙂

[maggie-star]

I'm having the same issue, I received a text to say possible early delivery of the 10th march and I haven't had any updates to tell me if it's in store.

[Katie_B]

Good Morning @maggie-star. 

As soon as your device is ready for collection the store will notify you. 

Finger's crossed it's not much longer, 

Katie 🙂

[Thehoff]

Just checked ordertracker,still saying 

Sorry, we can't show your order details right now,

Also being delivered to my home.

[Katie_B]

Hi @Thehoff. 

I would recommend giving us a call so our mobile care team can look into this for you. 

Please keep us updated with how you get on, 

Katie 🙂

[Thehoff · Accepted solution]

Phoned upgrade team, apparently I was sent an email about my trade in phone which I may have not received,cant find email about this..?

But now all sorted and honoured original offer and hopefully my new phone will be delivered friday.

[Katie_B]

That's great to hear @Thehoff. 

Have a great day and thanks for keeping us updated, 

Katie 🙂

[maggie-star]

I ended up going into the store and my phone as been delivered on the 10th but there system was only updated mid day on 11th. They said I should have received a text before coming into store- never received it but was able to pick up my phone.

As a note maybe  someone should investigate the systems... 

[Parsnip30]

I also pre-ordered my Samsung S20+ on the 5th March & I've received no communication as to where my new phone is in the process. I'm concerned if we go into lockdown that I will not be able to obtain my new phone or access the data transfer service. Any news on what the waiting/delay time is until my device arrives in store?

Thanks