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Refund needed on credit

Frankmock
Visitor

‎19-04-2021 09:03 PM

I manually topped up and purchased a pack as mine had ran out before the automatic top up came out of my account, then a few days later the automatic top up came out and isn’t needed as I’ve already renewed my pack. Is it possible to get the credit refunded back to my account as it’s not being used till next month?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-04-2021 09:13 PM

@Frankmock  you will need to call customer services to request this but they will take about seven working days to get it back.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎19-04-2021 10:39 PM - edited ‎19-04-2021 10:45 PM

@Frankmock : PAYG credit is not normally refundable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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