Refund needed on credit
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19-04-2021 09:03 PM
I manually topped up and purchased a pack as mine had ran out before the automatic top up came out of my account, then a few days later the automatic top up came out and isn’t needed as I’ve already renewed my pack. Is it possible to get the credit refunded back to my account as it’s not being used till next month?
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19-04-2021 09:13 PM
@Frankmock you will need to call customer services to request this but they will take about seven working days to get it back.
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19-04-2021 10:39 PM - edited 19-04-2021 10:45 PM
@Frankmock : PAYG credit is not normally refundable.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
