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Delivery

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Jons1
Visitor

‎19-04-2021 08:21 PM

Ordered a replacement SIM on 8th April and it still hasn't arrived - does delivery usually take this long?

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Chris_B
EE Community Star
EE Community Star

‎19-04-2021 09:17 PM

@Jons1  SIM cards are sent out Royal Mail and you should of had this by now.  I highly recommend you call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎19-04-2021 09:17 PM

@Jons1  SIM cards are sent out Royal Mail and you should of had this by now.  I highly recommend you call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎20-04-2021 07:53 AM

Morning @Jons1

 

Thanks for coming to the community. 

 

SIM cards should arrive within 2-5 working days, as @Chris_B has advised, please get in touch with our Mobile Care team. They will get this looked into for you. 

 

Thanks 🙂

 

Leanne. 

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