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10-09-2021 11:05 AM
Hello,
I need help on transferring my old number from a different server to my EE sim, I have rang EE multiple times to change and I have completed the form online but it still hasn’t changed. I need this changed asap!
10-09-2021 12:14 PM
Hi @loiswoolf27
Have you given EE the PAC from your previous provider, and been given a porting date?
10-09-2021 08:36 PM
I have given them the PAC however i have been waiting for 3 weeks now for it to change and nothing m.
10-09-2021 09:01 PM
If it's been more than 3 weeks since your PAC has been used, you have more than enough cause to call EE to have this port-in checked. I'd have recommended doing that after a couple of days.
150 from your EE mobile, or 0800 0798586 from any other phone.
10-09-2021 10:46 PM
I have called EE numerous times to check when it is going to be transferred and they say it will take a certain amount of days but it never gets changed. I am not a happy customer.
10-09-2021 11:36 PM
Unfortunately there is no account access on this public internet forum, pursuing this via C/S is the best way to resolve it there shouldn't be any reason they can't rectify this.
What have the C/S agents you've spoken to, advised thus far?
11-09-2021 09:04 AM
When I have spoken to them they have completed the transfer and they have said multiple times that’s it will be done in a few days.
11-09-2021 09:08 AM
@loiswoolf27 It takes 24 hours to migrate a number.
Number migrations do not happen over the weekend so it’ll not happen at present.
11-09-2021 09:47 AM
Yes however i have been waiting for over 3 weeks now and nothing has been changed.
11-09-2021 09:57 AM
There is no account access on this public internet forum, pursuing this via C/S is the best way to resolve it there shouldn't be any reason they can't rectify this.
What have the C/S agents you've spoken to, advised thus far?