Re: Topped up mobile broadband but have no data
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26-12-2021 04:06 PM
This does not work!. Tried using it to top up and got message saying I need to turn off WiFI. If I turn off Wi Fi I lose the internet, Very clever EE
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27-12-2021 09:10 AM
Hi @Crofter10
Thanks for coming to the community.
Did you use this link My EE - Anonymous Top up?
Thanks.
Leanne.
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12-01-2022 07:45 PM
The pages from EE tell me that I have to "turn off wifi" and then continue. But if I do that I cannot access the internet. Not very clever!
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12-01-2022 07:46 PM
I may well be joining you in moving. It is actually easier to use non EE websites to top up!
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12-01-2022 09:42 PM
@Crofter10 : It really means disconnect from your fixed BB router. You still need to connect by WiFi to your mobile router. What it's getting at is to come off your fixed BB & go to connecting by SIM. It's stupid mobile-centric EE mixing up WiFi with BB.
That link does not top you up but lets you buy more data with whatever credit you have. To top-up that credit 1st use the link @Leanne_T gave you.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-01-2022 07:44 AM
Hi @Crofter10,
add-on.ee.co.uk/purchase is zero rated so you can always access it over mobile data.
Hope this helps.
James

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