Re: Topped up mobile broadband but have no data

Crofter10
Contributor
Contributor

‎26-12-2021 04:06 PM

This does not work!. Tried using it to top up and got message saying I need to turn off WiFI. If I turn off Wi Fi I lose the internet, Very clever EE

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎27-12-2021 09:10 AM

Hi @Crofter10

 

Thanks for coming to the community. 

 

Did you use this link My EE - Anonymous Top up?

 

Thanks. 

 

Leanne. 

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Crofter10
Contributor
Contributor

‎12-01-2022 07:45 PM

The pages from EE tell me that I have to "turn off wifi" and then continue. But if I do that I cannot access the internet. Not very clever! 

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Crofter10
Contributor
Contributor

‎12-01-2022 07:46 PM

I may well be joining you in moving. It is actually easier to use non EE websites to top up!

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XRaySpeX
EE Community Star
EE Community Star

‎12-01-2022 09:42 PM

@Crofter10 : It really means disconnect from your fixed BB router. You still need to connect by WiFi to your mobile router. What it's getting at is to come off your fixed BB & go to connecting by SIM. It's stupid mobile-centric EE mixing up WiFi with BB.

 

That link does not top you up but lets you buy more data with whatever credit you have. To top-up that credit 1st use the link @Leanne_T gave you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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James_B
EE Community Manager
EE Community Manager
In response to Crofter10

‎13-01-2022 07:44 AM

Hi @Crofter10,

 

add-on.ee.co.uk/purchase is zero rated so you can always access it over mobile data.

 

Hope this helps.

 

James

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