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Re: Texting customer services.

Geta13
Investigator
Investigator

‎18-08-2021 10:46 AM

I subscribed to EE I paid 30 pounds and the phone didn't arrive, what's going on?

0 Helpful
5 REPLIES 5
Christopher_B
EE Employee

‎18-08-2021 01:59 PM

Hi @Geta13

 

I hope you're well and having a nice day, other than this issue of course.

 

Could I please just ask when you placed the order and what make and model phone you ordered?

 

Thanks 

 

Chris 

 

 

0 Helpful
Geta13
Investigator
Investigator
In response to Christopher_B

‎19-08-2021 08:56 AM

13 August

Ref:xko284814155

Samsung Galaxy S21 5G 128GB

0 Helpful
Christopher_B
EE Employee
In response to Geta13

‎19-08-2021 09:02 AM

Thanks @Geta13

 

What colour is it you've ordered?  

 

Chris

0 Helpful
Geta13
Investigator
Investigator
In response to Christopher_B

‎19-08-2021 09:17 AM

Phantom Violet

0 Helpful
Christopher_B
EE Employee
In response to Geta13

‎19-08-2021 09:28 AM

Thanks @Geta13

 

I've checked and that version on the phone is out of stock at the moment. I've checked and we have no timescale of when we will be getting more, but we'll keep you up to date.

 

Thanks 

 

Chris

0 Helpful