Texting customer services.

[Geta13]

I subscribed to EE I paid 30 pounds and the phone didn't arrive, what's going on?

[Christopher_B]

Hi @Geta13

I hope you're well and having a nice day, other than this issue of course.

Could I please just ask when you placed the order and what make and model phone you ordered?

Thanks 

Chris 

[Geta13]

13 August

Ref:xko284814155

Samsung Galaxy S21 5G 128GB

[Christopher_B]

Thanks @Geta13

What colour is it you've ordered?  

Chris

[Geta13]

Phantom Violet

[Christopher_B]

Thanks @Geta13

I've checked and that version on the phone is out of stock at the moment. I've checked and we have no timescale of when we will be getting more, but we'll keep you up to date.

Thanks 

Chris