Re: Start my pack early

ame3
Investigator
Investigator

‎22-03-2021 11:22 AM

Was there ever a solution?

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9 REPLIES 9
Leanne_T
EE Community Support Team

‎22-03-2021 12:49 PM

Hi @ame3

 

Thanks for coming to the community. 

 

Have you text NOW to 150 to start your pack early? 

 

Thanks 🙂

 

Leanne.

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ame3
Investigator
Investigator
In response to Leanne_T

‎22-03-2021 01:53 PM

Yes, but it did not work due to not having a currently supported pack type.

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Leanne_T
EE Community Support Team
In response to ame3

‎22-03-2021 01:54 PM

I see @ame3

 

Which pack do you have? 

 

If you text ALL PACKS to 150 this will let you know the available packs and how to start the pack you would like 🙂

 

Leanne.

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ame3
Investigator
Investigator
In response to Leanne_T

‎22-03-2021 02:08 PM

£1 data pack

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Leanne_T
EE Community Support Team
In response to ame3

‎22-03-2021 03:40 PM

Hi @ame3

 

If you text ALL PACKS to 150, is this showing as available? 

 

Thanks 🙂

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to ame3

‎22-03-2021 04:04 PM

@ame3 : There is no longer any £1 Data Pack. The cheapest is £5 (PACK05) but it lasts 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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ame3
Investigator
Investigator
In response to Leanne_T

‎22-03-2021 04:12 PM

No.

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Leanne_T
EE Community Support Team
In response to ame3

‎22-03-2021 04:18 PM

Thanks @ame3

 

You can select one of the available of packs and send the text to activate this showing in the reply and on our Help page here, or you can call us on 150 and our Pay as you go Care team will get this looked into for you. 

 

Leanne 🙂

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ame3
Investigator
Investigator
In response to Leanne_T

‎22-03-2021 04:39 PM

Thanks but my guess it is no longer possible to renew this pack early.  Oh well, I will wait until tomorrow when it will renew itself.

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