Inconsistent Free Boosts information
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-01-2021 01:14 PM
Hi,
I was just looking at upgrading my pay as you go pack which I have not done previously because I would loose several years of free boosts.
In the My EE app I saw this paragraph:
"Changing your Free Boost
Free Boost allowance options will change if you move between:
- any seven day pack to any 30 day pack
- any 30 day pack to any seven day pack
- a 30 day pack costing less than £8 to any other pack
When moving between these pack types you will earn previously earned Free Boosts."
This clearly says that when moving between pack types you don't lose existing boosts which is in contradiction to what I've read elsewhere.
Has the policy changed? Can I now upgrade my pack while still earning my already earned boosts?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-01-2021 01:47 PM
That contradicts what it sets out in the Help article What are EE Free Boosts? :
Important things to remember
Changing packs
If you change from a 30-day pack (£10 or above) to a seven-day £1 Pack or to a £5 Pack, or vice versa, you’ll lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.
Also, if you buy a 30-day £5 Pack and change to any other pack or vice versa, you’ll lose any Free Boosts you’ve earned.
I shall raise this with EE.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
07-01-2021 02:43 PM
Thanks for raising this with EE.
I am hopeful that the new wording is correct and EE might finally be changing this policy to allow switching plans while still earning boosts.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
07-01-2021 03:01 PM
That's OK!
The wording of the Help article is most likely to be correct esp. as the MyEE wording contradicts itself even w/out recourse to the Help article.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-01-2021 09:55 AM
Any update from EE about this?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-01-2021 09:59 AM - edited 18-03-2021 06:51 AM
Hi @HPi
This is being looked into by the relevant team, as soon as I have an update, I will let you know 🙂
Leanne.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
29-01-2021 01:11 PM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
29-01-2021 01:20 PM
Hi there @HPi
Thanks for coming back to me.
I have asked for this to be updated to the information on our EE Help page.
Do you still have the same information showing within your My EE?
Thanks 🙂
Leanne.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
29-01-2021 01:36 PM
Hi @Leanne_T
Just checked again, and the page at https://myaccount.ee.co.uk/app/landing-payg still has the same information saying that you will earn previous free boosts when moving between pack types.
While on the topic of keeping or losing free boosts, please could you explain why I should lose my earned boosts when changing pack type? It seems like an unnecessary punishment for long term customers.
Thanks 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
29-01-2021 01:42 PM - edited 18-03-2021 06:52 AM
Thanks for checking @HPi
I will let the team know.
I am sorry, if you change from a 30-day pack (£10 or above) to a seven-day £1 Pack or to a £5 Pack, or vice versa, you’ll lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.
Also, if you buy a 30-day £5 Pack and change to any other pack or vice versa, you’ll lose any Free Boosts you’ve earned.
Leanne.
