Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re: I have the fibre broadband smart hub. How do you log out

SmartHerb
Visitor

‎24-03-2020 07:21 PM

I have the following issue - maybe the same thing.

 

- If I go into Advanced Settings on one device, but after that want to go into Advanced Settings on another device. It says 'Duplicate login'.

 

I want to 'disconnect' the first device from Smart Hub Manager.

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎24-03-2020 08:37 PM

@SmartHerb : I don't think you can other than forcing a reset. You could wait till it times out & asks for the pwd again. It seems to do that quite frequently when it's not being navigated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
davidperson
Explorer

‎23-10-2021 10:24 AM

I'm having this problem too.
I'm accessing the smart hub using one device, and now need to switch to a different device. But the interface on Device B won't let me, and there's no option for logging out of Device A. Even rebooting it makes no difference.

When I try to log in on Device B, I get this response:

This device is currently managed by another user

 

Daft that ee don't provide options like logouts, or multiple logins.

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to davidperson

‎23-10-2021 12:03 PM

@davidperson : Rebooting the router should log it out of all devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful