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Emails unable to send on Outlook

Daniel146
Explorer

‎18-10-2021 12:27 PM

Hi We are having trouble sending Emails

 

keep getting this message

 

host eur.olc.protection.outlook.com[104.47.6.33]

    said: 550 5.7.1 Unfortunately, messages from [208.91.198.28] weren't sent.

    Please contact your Internet service provider since part of their network

    is on our block list (S3150). You can also refer your provider to

    http://mail.live.com/mail/troubleshooting.aspx#errors.

    [VE1EUR02FT010.eop-EUR02.prod.protection.outlook.com] (in reply to MAIL

    FROM command)

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎18-10-2021 12:39 PM

Usually when this happens your public IP addy has been blacklisted cuz a previous user of that IP was detected spamming. All you can do is re-sync your router to try to obtain another clean IP addy.

 

However 208.91.198.28 is not an EE IP public addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Daniel146
Explorer
In response to XRaySpeX

‎23-10-2021 10:37 AM

Hi XRaySpeX

 

thanks for reply

 

If i change Internet back to our existing BT Broadband the emails send fine.

 

How do i reset?

 

Many Thanks

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Daniel146

‎23-10-2021 12:05 PM

Well, of course! BT is giving you an entirely diff public IP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
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