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Re: How do i get contact with online chat to customer services

Sneillybones1
Visitor

‎07-04-2021 04:27 PM

Has any body found a way to contact ee because I am having major problems with the signal in my house, they told me that there was an issue but that they had fixed it but it is still very poor

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎07-04-2021 04:54 PM - edited ‎07-04-2021 05:11 PM

Hi there @Sneillybones1

 

Thanks for coming to the community. 

 

Do you have a mobile or home broadband account? 

 

I will certainly see what I can do to help with the signal in your house 🙂

 

Thanks 🙂

 

Leanne.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎07-04-2021 05:04 PM

Hi @Sneillybones1 

 

Please see here:

 

https://ee.co.uk/help/help-new/get-in-touch

 

If this is mobile signal related then try restarting your phone. If the local mast was fixed then it will take some time to come back online especially if many people are trying to connect at the same time. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎07-04-2021 05:38 PM

Hi @Sneillybones1 

 

I'd recommend using the status checker again, and use the "report a problem" link to send a report directly to EE network teams.

 

The vast majority of network issues tend to clear immediately the underlying fault is cleared, but there are some circumstances where this doesn't apply.

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