Re: How do i get contact with online chat to customer services
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07-04-2021 04:27 PM
Has any body found a way to contact ee because I am having major problems with the signal in my house, they told me that there was an issue but that they had fixed it but it is still very poor
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07-04-2021 04:54 PM - edited 07-04-2021 05:11 PM
Hi there @Sneillybones1
Thanks for coming to the community.
Do you have a mobile or home broadband account?
I will certainly see what I can do to help with the signal in your house 🙂
Thanks 🙂
Leanne.
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07-04-2021 05:04 PM
Please see here:
https://ee.co.uk/help/help-new/get-in-touch
If this is mobile signal related then try restarting your phone. If the local mast was fixed then it will take some time to come back online especially if many people are trying to connect at the same time.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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07-04-2021 05:38 PM
I'd recommend using the status checker again, and use the "report a problem" link to send a report directly to EE network teams.
The vast majority of network issues tend to clear immediately the underlying fault is cleared, but there are some circumstances where this doesn't apply.

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