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Switch from pay monthly

Cheekymahony
Visitor

‎07-04-2021 04:49 PM

I cancelled my pay monthly contract due to moving abroad but wanted to switch to pay as you go (or whatever it's now called), keeping the same number. The customer services guy said this would not be a problem even after I explained my situation and that I would not be able to receive a new sim. He said that the current sim would be switched over. The 30 days are now up, I am in Thailand and my account has been closed. Is there anything I can do or was the guy on the phone just a typical EE liar?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎07-04-2021 04:51 PM

Hi @Cheekymahony 

 

It's likely a PAYG SIM was sent to your home address. Your PAYG number (even if you had a contract before) needs activating in the UK network. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-04-2021 05:37 PM

All new EE PAYG SIMs need to be first activated on EE's UK network before they will work abroad, this includes migrations from pay-monthly.