Trade in

[Laurathorney1]

When doing the online trade in do you have to send the phone in the original box and send it with a charger? Or do you just send the phone?

[Leanne_T]

Hi @Laurathorney1

Thanks for coming to the community. 

You will be sent packaging for the phone when you trade in.

For details on what should be included in the bag when you trade in your phone, please see our EE Trade In, terms and conditions.

Thanks 🙂

Leanne.

[Laurathorney1]

What’s the UN number? I’m sending my phone back using the trade in, however I feel the packaging supplied won’t protect my phone so during transit so would rather use my own packaging/box, do I need to just use the returns label provided and stick it on my own returns packaging?? 

[Leanne_T]

Hi @Laurathorney1

Thanks for coming back to the community. 

All the information you need will be included with the trade in returns bag once this has arrived, including any returns label that is needed 🙂

Leanne.

[Laurathorney1]

I have revived the pack with the return details in, I’m asking do you have to use the packaging provided or can I send the phone in my own packaging so it’s more secure?

[Leanne_T]

I see @Laurathorney1

As long as the device is correct that you return, this should not be a problem.

Thanks 🙂

Leanne.