BT Sport

[Stylesb]

The same issue is affecting a lot of people apparently. Tech can’t help and I was told if you’ve been Mis sold to effectively you’re better off logging a complaint with ofcom and cancelling contract. I had BT sport as part of my package for over 5 years and after being told it wouldn’t cost anymore they tried to charge an extra £25 to keep it. Customer service has gone right downhill and almost like they are trying to force you over to the parent company to pay them directly for services.

[Stylesb]

I did phone the tech team, they suggested complaining to ofcom and cancelling my contract if I felt I’d been Mis-sold to. They also said a manager would call me back, now 8 days and waiting. They also said lots of people had been told the same, wrong thing.

[Stylesb]

Yes the same thing. Had BT package for 6 years upgraded my account with the promise my BT Sport would be unaffected and they cancelled it even though it was still on my account. 

[Leanne_T]

Hi @Stylesb

I've sent you a private message for some extra details. 

Speak soon.

Leanne 🙂

[sxc07u]

Same with me - furious. My monthly plan had become obsolete so I was forced to move to a new plan and clearly been mis-sold. Even though in my EE app it says I have BT sport included I can't access.

I've called 150 and they told me that it's no longer included even though they said I'd keep the same benefits with more data.

I have to pay £20 per month which is frankly ridiculous.

EE - if I could revert I would, but you missold me this plan.

[Jon_K]

Hi @sxc07u.

Welcome to the community.

Did you have BT Sport as a Smart Benefit?

Did our Customer Care team say if it was possible to change you to another plan that included BT Sport?

Jon