BT SPORT PIN

[doyle237]

Hi, I know that this has been asked by other community members but everything in those forums I have tried.

Took out BT SPORT as an add-on to my ee contract on Saturday 27th November and since then have attempted to set-up the BT ID umpteen times, pin never comes through.

Have spoken to tech three times, each time I am told I will be contacted (via email) by someone to resolve and each time I have had no contact.  The BT SPORT is a present for my son’s birthday and I need this resolved by Monday. 
Any support would be appreciated.

[Christopher_G]

Hi @doyle237

Welcome to the community. We'll do our best to help.

Are you trying to set up BT Sport as a chargeable add-on, or is it a smart benefit that you're trying to activate?

Chris

[doyle237]

Took it as an add-on on Saturday 27th November, go to the BT/EE Web page put in mobile and Postcode as requested and get nothing. Tried at least 15 times by now.

Mike

[Christopher_G]

OK, thank you @doyle237.

Could you give that web page a try on a different device or browser please?

Chris

[doyle237]

Did that, about 0930, have had no text back. 

[Christopher_G]

Thanks, @doyle237.

I've sent you a private message to get some more information from you.

Chris