BT SPORT PIN

doyle237
Investigator
Investigator

‎07-12-2021 12:14 AM

Hi, I know that this has been asked by other community members but everything in those forums I have tried.

Took out BT SPORT as an add-on to my ee contract on Saturday 27th November and since then have attempted to set-up the BT ID umpteen times, pin never comes through.

Have spoken to tech three times, each time I am told I will be contacted (via email) by someone to resolve and each time I have had no contact.  The BT SPORT is a present for my son’s birthday and I need this resolved by Monday. 
Any support would be appreciated.

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5 REPLIES 5
Christopher_G
EE Community Support Team

‎07-12-2021 08:24 AM

Hi @doyle237

 

Welcome to the community. We'll do our best to help.

 

Are you trying to set up BT Sport as a chargeable add-on, or is it a smart benefit that you're trying to activate?

 

Chris

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doyle237
Investigator
Investigator
In response to Christopher_G

‎07-12-2021 08:25 PM

Took it as an add-on on Saturday 27th November, go to the BT/EE Web page put in mobile and Postcode as requested and get nothing. Tried at least 15 times by now.

Mike

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Christopher_G
EE Community Support Team
In response to doyle237

‎08-12-2021 08:09 AM

OK, thank you @doyle237.

 

Could you give that web page a try on a different device or browser please?

 

Chris

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doyle237
Investigator
Investigator
In response to Christopher_G

‎08-12-2021 12:27 PM

Did that, about 0930, have had no text back. 

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Christopher_G
EE Community Support Team
In response to doyle237

‎08-12-2021 12:38 PM

Thanks, @doyle237.

 

I've sent you a private message to get some more information from you.


Chris

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