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Not received iPhone 13

Rbcrane96
Visitor

‎28-09-2021 08:36 PM

Hello I ordered the new iPhone on Wednesday they said it would be here on Friday but no signs it just says awaiting confirmation 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎29-09-2021 07:08 AM

Hi @Rbcrane96 

 

That means you're in a queue and your device will be dispatched when EE has stock. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Teerex69
Investigator
Investigator
In response to Northerner

‎29-09-2021 07:15 AM

I am aware of a possible 4 week delay. Will you bill me for the contract and device prior to receiving the device? All of this has been incredibly frustrating and fear EE will make it worse. 

0 Helpful
Jon_K
Former EE Employee
In response to Teerex69

‎29-09-2021 08:11 AM

Hi @Teerex69.

 

Your new plan won't start until your new phone is on it's way.

 

I'd recommend keeping an eye on our online order tracker.

 

Jon

Teerex69
Investigator
Investigator
In response to Jon_K

‎29-09-2021 08:43 AM

Thank you Jon

0 Helpful