Prompted to make a new community username when you already have one?

[Sorcha]

If you have been prompted to create a new EE Community username when you are signing in, but you already have one, here are the steps to take to get the issue fixed.

• Create your new username
  
  
• Let us know in the replies to this post, please include your original username
  
  
• Please keep the new user profile open until we have made the change, once we have done this you will automatically be logged in with your original username. 

Thanks
Sorcha 

[XRaySpeX]

Thanks, @Sorcha. You might as well delete it please.

[Profile closed]

I can sign in to both my EE mobile and Home Broadband account but my original community account has vanished and I had to set up a new community account for this forum. 
My original username is Patty72. I don’t want to call 150 as they need to deal with more urgent cases and the same with EE chat, can the moderators on this site retrieve my community account please? If I don’t answer your reply then it means I am locked out of this one too. Thanks. 

[Profile closed]

Please don’t change my passwords as I use them for my EE mobile and Broadband. Thanks. Patty72 

[Profile closed]

Yeah I had this my account is beany96 but was told I had to make another so confused 

[XRaySpeX]

Were you logging into @Patty72 with the same email addy as now with @Profile closed ?

[Profile closed]

Yes as I only have one email address. 

[Jon_K]

Hi @Profile closed.

Have a look at this thread about being prompted to change your username.

https://community.ee.co.uk/t5/Community-maintenance/Prompted-to-make-a-new-community-username-when-you-already-have/td-p/935187

Jon

[Profile closed]

I did see the thread but what I would rather have done is my old user name Community user account retrieved instead, it’s Patty72 and has over 70 posts, can you delete this account and retrieve my original one? Maybe @Sorcha can help please.

[Sorcha]

Hi @Profile closed 

Sorry for the delay, I can get your account fixed and swapped back to your original username for you. I will swap it over now and delete the fresh account.

Sorcha 

[Profile closed]

I too am unable to log in using my original user name of RJB1 and have replied on the advice of customer support the new use name I have created is RJB76

Thanks

RJB1