The EE Community

Contract issue, EE charges what it likes

Hi, I signed up for a contract on understanding landline cost was included, now it turns out I am being billed an additional cost...not happy!!!

Unable to get free watch data that's included in my plan

I would like to know if anybody else has been told that they cannot get the free watch data that is included in their mobile plan.I have the Full works tariff that includes free watch data. I have just got a Galaxy Watch 7 so contacted EE to get the ...

Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I was told it would be passed to technical support. I made another call yesterday and was told to visi...

2 factor and passkey options missing from my account

I see that EE now offers both 2 factor authentication and passkeys, however I cannot see this being actually offered on my account. Does anyone know if this is progressively being rolled out, or is there a hidden mention outside of the profile/securi...

URGENT: EE Content Control: Whitelist our website domain

Dear EE Team,We are saas based company which provides web based software for Interactive Demo Building more details at: https://www.storylane.ioWe observe that our various UK based customers, who are on EE network, are not being able to access our o...

Suspected Scam.

I have started getting messages. New Broadband services as a EE customer. from inbox-austin@extra.co.nz also showing I msa@communication. With a link to open a new broadband service doc.Obviously a scam. Can EE block these messages? Pete

Second corded phone

I want a second phone in another room in the house, but don't want wireless. So, can I plug a second corded phone into the Hub by using a "splitter", and then a cable to the other room? Will that work?

TV without subscription when moving from BT

Hi, currently out of contract with BT, and have BTTV but box only, no subscription (can record TV, etc). Now out of contract and looking at moving to EE (BT don't seem to want to let me renew). Currently have BTTV but 'box only' package (was a user s...

nhs perks

Hiya I am trying to login to my nhs perks but it won't let me , I have tried to reset my password but havnt received the email I have tried both my personal account and nhs account, could anybody help please

"something went wrong on our end" error in the app and online

Has anyone got the "something went wrong on our end" error in the app and online? I have been with EE for ten months and STILL haven't had this sorted. I raised three tickets for this. First one said we are working on it, second one said oh yes th...

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