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Pre-order Upgrade online confirmation

Alexb1997
Visitor

‎15-01-2021 10:21 PM

Hello,

 

I have pre-ordered the new S21 Ultra and upgraded ( trade in anytime ) on my current plan, i see confirmation email and order number, but i have not been charged for the upfront cost yet. Has the order been confirmed? Or will i be charged once it is out for delivery?

 

I've had this before, whre online EE upgrade orders didnt work, and i had to call up the EE team, 

 

Thank you!

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎16-01-2021 09:56 AM

Hello @Alexb1997.

 

Thanks for coming to the community. 

 

As you have received a confirmation email this indicates your order has been received by us. 

 

If you wish to check the status of your order please give us a call and our customer service team can confirm your order. 

 

Katie 🙂

5hIfTy
Established Contributor
Established Contributor

‎17-01-2021 11:02 AM

@Alexb1997 

 

I originally placed my order online but due to a previous experience last year for the S20 ultra, I called EE to manually order the S21. This will override your online order.

 

Sometimes the order gets stuck in the system and I didn't want to miss the first batch of devices when they're shipped.

 

I don't think EE take the £100 upfront payment until the order has been processed. If the money hasn't been taken from your account I would take that as confirmation your order has not yet been processed. 

 

Keep in mind that EE has likely received large volumes of preorders so may take a while to get through them.

 

To sum up - Your online order is probably fine and will be processed any day now. If you want peace of mind give them a call and order it over the phone. I was given an order number via text as soon as the call was over.

 

0 Helpful