Am trying to port number to another provider (UW who use EE network) and after a week, we still cannot get the line working. UW have checked and rechecked (so they say) their end and it is saying live, all sorted. After being told the handset was unlocked several times by EE, we then discovered that it wasn't due to a handset loggingwrror on their system (or smething like that) and the request was put through on a form by an EE employee. After almost 72 hours I chased and we were told that it was sorted their end and to go on to EE/appleunlock to complete the process. Have updated the phone systems, put new UW SIM back in and switched on but it's still not working. Is step 2 vital? Backing up and wiping the phone to reset and then reloading data comes with a few difficulties and as nothing else has worked, I am loath to try something that may just cause a whole load more pain. I've spent hours on the phone with UW and the times and stress and interference with life/work is incredible. And the lack of a handset for my family member (it's their phone we're trying to sort) means they can't access bank accounts, work details and a load of stuff that is making life incredibly difficult now. Can anyone think of anything else that might be happening or suggest any other actions? We've checked SIM numbers, IMEI, PAC codes literally dozens of times.
