Photo ID delivery

[Jodie_2492]

Hi, 

Can anyone help, I ordered my new phone yesterday but didn't know when it would arrive so my neighbour agreed that I could put the delivery address down as her house next door as she is currently working from home, I have since read the DPD driver will require photo ID with someone of the same surname etc but of course my neighbour doesn't have the same name as me, been as I've put her address down to deliver to will she still be able to accept my new phone for me?

Thanks Jodie

[BrendonH]

No. You need to ring EE and sort this out ASAP

Photo ID is needed because they are handing out a phone worth hundreds sometimes thousands. They need to protect you and them in making sure the person collecting it is the person who ordered it.

[Jodie_2492]

Thank you for your quick response, what number do I use to contact EE? I don't know what to do now because it gave me the option to put an alternate address for delivery which is why I did it. It said as an example work address but even if I had it delivered to work I wouldn't be at the office for the delivery so therefore my ID wouldn't be produced then? 

[BrendonH]

Well that is why it gives you an opportunity to put in a different delivery address so people can have it sent to their work.

[Jodie_2492]

I'll try to contact EE although I don't see the difference of me choosing a preferred address or putting works address as either way it wouldn't be me receiving it on delivery 😩

[BrendonH]

You need to understand that a phone can be worth thousands.

If they sent it out and someone intercepted it who you didn't know and took it.

EE would be like well it was delivered.

You will be like it wasn't/

And either you or EE (most likely you) will be out of thousands of pounds as you would be able to blacklist the phone yes but they wouldn't cancel the contract for it or even replace it.