Amazon prime

[Stevefraggle]

I have swappable benefits but the prime video registration page keeps telling me I dont have prime with ee. Yet ee says I have it when messaging 150. Please help 

[Katie_B]

Hello @Stevefraggle. 

Does your My EE show this as an active smart benefit?

Katie 🙂

[Stevefraggle]

Yes it does, I originally had britbox then decided to change.

[Katie_B]

Thanks for confirming @Stevefraggle. 

Have you verified your subscription at ee.co.uk/primevideo?

Katie.

[Stevefraggle]

Yes I have followed all steps that are required. I put in your link
followed the instructions of phone number and one time pin and the I do not
have prime video message appears.

[Katie_B]

Hi @Stevefraggle. 

Have you reported this to our customer service team?

Katie.

[Stevefraggle]

No I haven't I shall do that next.

[Katie_B]

Please be sure to let me know the outcome @Stevefraggle. 

Katie.