Phone being sent back after one delivery attempt

[Kelso]

Hi guys,

I ordered an initial contract phone and after one delivery attempt it’s been sent back to

EE.

I have no other information or emails/texts. Aside from when I check the tracking it informs me that my package is being returned to EE.

When I attempt to track through EE website I’m just seeing an error message. 

Any update/advice would be grand 

[James_B]

Hi @Kelso,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been returned to us. Please get in touch with Customer Care so the team can check what went wrong and get a new order placed for you.

James

[Kelso]

Unfortunately it was my initial contract, I do not have a phone number to use to get through to the customer care 😞 

what do you advise to do next?

[Jon_K]

Hi @Kelso.

Do you have a phone you could borrow to give us a call, or an old phone on your previous network?

You can find all available numbers to call on our Contact Us Page.

Jon