if you received a letter from a collection agency you will need to contact the number on letter otherwise call EE on freephone 0800 956 6000 opt 2 opt 4 and a customer service advisor will be able to speak to the collections team.
I've spoken to customer services, but nobody was able to find the account that my Debt is linked to. I have the mobile phone number, but not the account number. Any further help you can give would be appreciated, as this is currently preventing me getting a Mortgage!
Any further help you can give would be appreciated, as this is currently preventing me getting a Mortgage!
Thanks in advance Steve
What makes you think an old debt is preventing you from getting a mortgage?
I only ask because this would normally suggest you're looking at your credit reference file. And if there's an entry on there that is believed to be causing issues, I suspect Orange/EE will have long since sold it onto a debt-collection agency - meaning your dealings with need to be with them.
Hi Bristolian - thanks for your reply. It is a credit check issue - and I also thought any debt would have been passed to a collections agency, but I've confirmed with the credit rating agency that its still will EE. The problem seems to be that its an old Orange account and therefore not visible through EE systems. Any further advice would be much appreciated.
Hi James - thought I would get back to you to let you know that a lady from the credit reference team dealt with my issues extremely quickly and efficiently. Credit file is back to how it should be, and looks like we will get the house! Many thanks for your Xmas saving advice - and wishing you and your family a very happy Xmas yourselves! Thanks again, Steve
