I have just upgraded my phone contract, and have been charged the "pay today" amount twice. How would I go about getting the second payment refunded?
Also, I had placed an "early upgrade" last week, which had to be cancelled by EE due to a discount code error (I was then advised to wait until the normal upgrade period, which started today), and I am yet to be refunded the "pay today" amount on that cancelled order.
The double charge has been promptly refunded, many thanks (presumably to the automated system!)
I would still appreciate help regarding refunding of the pay today charge for the previously cancelled (by EE) order - I expect to have to call in, but given it is a bank holiday I thought I'd try my chances here first.
This user discussion forum can have no access to your specific account. You need to query this with CS.
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