Broadband not working

[chanelwills1992]

Hello, I'm wondering if anyone can help me. I've had an issue with my EE Brightbox Router since Friday evening, the power light is green, the wireless light is green, but there's no light for the Internet and the broadband light was flashing orange but now it's not flashing but it is still orange. I've been putting off ringing them as i have really bad anxiety and phone calls and me don't mix very well, I've been trying to find ways to contact them online but I'm falling short. Does anyone know if that's possible to do so online? Thank you

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?