Pay today charged twice when upgrading online

[robert-forrest]

Hi,

I have just upgraded my phone contract, and have been charged the "pay today" amount twice. How would I go about getting the second payment refunded?

Also, I had placed an "early upgrade" last week, which had to be cancelled by EE due to a discount code error (I was then advised to wait until the normal upgrade period, which started today), and I am yet to be refunded the "pay today" amount on that cancelled order.

All orders mentioned here were placed online.

Thanks for any help!

[robert-forrest]

The double charge has been promptly refunded, many thanks (presumably to the automated system!)

I would still appreciate help regarding refunding of the pay today charge for the previously cancelled (by EE) order - I expect to have to call in, but given it is a bank holiday I thought I'd try my chances here first.

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to query this with CS.