PAYG WiFi router

[Savvas1]

Hi,

I have a PAYG wifi router which I pay on a monthly basis whenever I need to use it.

I didn't use it for the past couple of months so I didn't pay any monthly fees. Now I need to use it but when I try to pay I am being told that my services are suspended because there's an overdue amount of a £106 instead of the regular £35...clearly my account is being treated as a standard non-payg one which is simply wrong!

I tried finding a number I can call on for this but wasn't able to do so..could anyone share a number I can use to find out what exactly is going on?

Thank you

[Chris_B]

@Savvas1  You can call customer services on 150 from any EE phone.  Or by having a look at THIS and selecting the option that’s applicable to you. 

[Savvas1]

Hi @Chris_B,

Thanks for you reply.

I've already called on this number, the trouble is that it asks you your mobile phone number which is my case is a router so I don't really remember that..

Would you have a number where I can actually talk to someone without having to enter a phone number?

Thanks

[Katie_B]

Hello @Savvas1. 

I have sent you a private message for more details. 

Please take a look and get back to me,

Katie 🙂

[XRaySpeX]

How do you use it when you want it? Do you need to top it up?

How & where did you buy it? It sounds as tho' you bought a contract.

Text NUMBER to 150 from it to discover its mobile no.

[Savvas1]

Hi @XRaySpeX,

Thanks for your reply.

It is a monthly rolling contract indeed..though I'm pretty sure I asked for a PAYG one..not sure what the point of a rolling monthly contract is but hey....

Thanks.

[bristolian]

In order to have taken out a monthly contract, you will either

1: Have provided details of an existing pay-monthly account that the new device was added to.

2: Agreed a credit-check for a new pay-monthly account.

With the exception of 30-day SIM-only plans, pay-monthly contracts have a minimum-term of (most commonly) 12 or 24months.

[XRaySpeX]

You are more likely to be on PAYG with a 30-day recurring card payment.

To see which it is, what does texting AL to 150 from it fully report verbatim (it is free)?

[Savvas1]

This is what I get by sending  AL to 150 from my router:

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowances are: 100 UK texts.. You have 98.6GB remaining of your 100.0GB data allowance. This will refresh 29 Oct 2021. You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown. For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150.

It doesn't actually say, I don't think.. 🙂

[XRaySpeX]

Ah, you are on a contract. As you didn't pay your monthly fees for some months, you are in debt with it and EE has suspended your a/c. You will need to contact CS to sort it out.