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Direct debit

Jade19991
Investigator
Investigator

‎17-10-2021 10:19 PM

My account and bill says my recent bill is paid but my bank account isn’t showing that the money has been taken so the bill actually been paid or not?

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎17-10-2021 10:29 PM

The DD has probably started to be put in motion. Doesn't your bank a/c show it as pending? What was your bill date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Jade19991
Investigator
Investigator
In response to XRaySpeX

‎17-10-2021 10:36 PM

So my direct debit is the 17th of every month the bill shows paid my bank account doesn’t say it’s pending or anything so I don’t know if money has been taken or not 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Jade19991

‎17-10-2021 10:41 PM

Bank transactions don't happen on w/ends. It'll probably appear tomorrow. 

 

What is your billing date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Jade19991
Investigator
Investigator
In response to XRaySpeX

‎17-10-2021 10:42 PM

What do you mean my billing date 

0 Helpful
bristolian
Legend
Legend
In response to Jade19991

‎17-10-2021 10:46 PM

Your billing date is the date each month when your bills are produced & bundle allowances reset.

0 Helpful
Jade19991
Investigator
Investigator
In response to bristolian

‎17-10-2021 10:49 PM

Oh the 9th of every month

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Jade19991

‎17-10-2021 10:55 PM - edited ‎17-10-2021 10:55 PM

It should appear at your bank tomorrow. No bank transactions will be dated Sat. or Sun.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)