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15-10-2021 08:46 AM
Hi,
I have a PAYG wifi router which I pay on a monthly basis whenever I need to use it.
I didn't use it for the past couple of months so I didn't pay any monthly fees. Now I need to use it but when I try to pay I am being told that my services are suspended because there's an overdue amount of a £106 instead of the regular £35...clearly my account is being treated as a standard non-payg one which is simply wrong!
I tried finding a number I can call on for this but wasn't able to do so..could anyone share a number I can use to find out what exactly is going on?
Thank you
15-10-2021 08:52 AM
15-10-2021 09:39 AM
Hi @Chris_B,
Thanks for you reply.
I've already called on this number, the trouble is that it asks you your mobile phone number which is my case is a router so I don't really remember that..
Would you have a number where I can actually talk to someone without having to enter a phone number?
Thanks
15-10-2021 10:21 AM
Hello @Savvas1.
I have sent you a private message for more details.
Please take a look and get back to me,
Katie 🙂
15-10-2021 01:35 PM
How do you use it when you want it? Do you need to top it up?
How & where did you buy it? It sounds as tho' you bought a contract.
Text NUMBER to 150 from it to discover its mobile no.
17-10-2021 08:15 PM
Hi @XRaySpeX,
Thanks for your reply.
It is a monthly rolling contract indeed..though I'm pretty sure I asked for a PAYG one..not sure what the point of a rolling monthly contract is but hey....
Thanks.
17-10-2021 08:36 PM
In order to have taken out a monthly contract, you will either
1: Have provided details of an existing pay-monthly account that the new device was added to.
2: Agreed a credit-check for a new pay-monthly account.
With the exception of 30-day SIM-only plans, pay-monthly contracts have a minimum-term of (most commonly) 12 or 24months.
17-10-2021 08:41 PM
You are more likely to be on PAYG with a 30-day recurring card payment.
To see which it is, what does texting AL to 150 from it fully report verbatim (it is free)?
17-10-2021 08:50 PM
This is what I get by sending AL to 150 from my router:
17-10-2021 08:57 PM
Ah, you are on a contract. As you didn't pay your monthly fees for some months, you are in debt with it and EE has suspended your a/c. You will need to contact CS to sort it out.