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26-12-2021 05:26 PM
Hello, recently my WIFI has been repeatedly disconnecting at the most unsatisfactory times, and only works upon turning off the router and turning it back on. This is a temporary solution, however I'd prefer if it were to stop completely. Is there a solution to this?
26-12-2021 06:57 PM
Welcome to EE's Home Broadband Forum.
Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
27-12-2021 11:17 PM