PAYG WiFi router

[Savvas1]

Hi,

I have a PAYG wifi router which I pay on a monthly basis whenever I need to use it.

I didn't use it for the past couple of months so I didn't pay any monthly fees. Now I need to use it but when I try to pay I am being told that my services are suspended because there's an overdue amount of a £106 instead of the regular £35...clearly my account is being treated as a standard non-payg one which is simply wrong!

I tried finding a number I can call on for this but wasn't able to do so..could anyone share a number I can use to find out what exactly is going on?

Thank you

[Savvas1]

I had a previous contract with EE which I was paying on a monthly basis and which I cancelled precisely because I wanted a PAYG solution (which is something I asked for on the call).

That was a long time ago but because I was paying every month (falsely thinking I'm on a PAYG product) I didn't actually realised...the pandemic made it apparent that this is actually a rolling monthly contract (whose purpose  again I don't fully understand i.e. what's the difference with an normal contract..?).

[XRaySpeX]

There are 2 ways of having a rolling contract:

1. You can buy a monthly SIM-Only contract from the outset. You can cancel anytime with 30-days notice but until then you need to pay each month.
2. You can have a lengthy contract, as you did, which has passed its min. term & become, in effect, a rolling contract on 30-days notice.

It would seem that you had the latter & when you asked for it to be cancelled & moved to PAYG, CS didn't cancel it but left it as a rolling contract, as it was anyway, on the false proposition that it was the same or good as PAYG, which it isn't by far..