PAC code request 72 hours?

[JACKERL360]

I have tried to get my pac code via text and through the web and also via 150.

Currently I am being told I need to wait 72 hours?

Is this standard practice?

J

[JACKERL360]

Still no PAC code.

Called 150 again and still not able to obtain a PAC code.

Please help...

[Jon_K]

Hi @JACKERL360.

If you've gone beyond the 72 hours that was mentioned, our Customer Care team would need to raise an investigation ticket to get this issue resolved on the account.

Does it still not allow you to get the PAC by text?

Jon

[JACKERL360]

still no PAC.

I called 150 again and someone was supposed to be looking into a fault with my account and getting back to me - this was was on Monday, its now Wednesday and still no PAC.

[Christopher_B]

@JACKERL360

I've sent you a private message about this. Could you please check that and get back to me when you can.

Thanks

Chris 

[setchfield]

I am trying to get PAC codes. i have rung 150 3 times and have been cut off each time

[Jon_K]

Hi @setchfield.

Welcome to the community.

I'm sorry to hear this.

You can text PAC to 65075 if you would prefer not to call.

Let me know if this helps.

Jon