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After requesting pac code to leave ee i had a call that offered good discount

Paulw86
Explorer

‎14-12-2021 01:06 PM - edited ‎14-12-2021 01:18 PM

Hi I got offered a great deal to stay with ee after requesting my pac code the day before, but when I asked agent if I could keep my friends and family discount I was told that I would be better to add it later if I knew someone working for ee as he couldn't add at the time of order due to the discounts given to handset and plan ect. Is this true as the person who I know that works at ee says that f&f has to be added before new contract is taken out? 

Thank you for any help

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2 REPLIES 2
Paulw86
Explorer

‎14-12-2021 01:27 PM

Also maybe I should add I have been with ee for many years and already had the friends and family discount 

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Katie_B
EE Community Support Team
In response to Paulw86

‎14-12-2021 03:20 PM

Hi @Paulw86.

 

Thanks for coming to the community. 

 

It's great to hear you have found a good deal.

 

If you already have friends and family discount on your account before upgrading this will carry over as long as the employee still works within the business. 

 

Friends and family discount cannot be added after point of sale. 

 

Katie 🙂

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