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14-12-2021 08:17 AM
What does in mean when it says my account bill has credit, like it said I was £23 in credit so I payed and now it’s saying even more credit, what’s this?
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14-12-2021 03:06 PM
Hi @Josh211
Thanks for coming to the community 🙂
If your account is on credit you will not need to make a payment, until the credit has been used.
If you would like this refunded, please give us a call on 150 the team can check if this is possible for you.
Thanks 🙂
Leanne.
14-12-2021 08:53 AM
Hi @Josh211 ,
Being in credit means that you have more money than you owe.
So if your bank account is in credit by £23 and you pay in a further £10, it will be in credit by £33 at the end of that process.
14-12-2021 12:51 PM
So that means I have £140 (which is in credit) spare? Means I don’t owe them money it’s money there that can be taken for my pay monthly bill??
14-12-2021 03:06 PM
Hi @Josh211
Thanks for coming to the community 🙂
If your account is on credit you will not need to make a payment, until the credit has been used.
If you would like this refunded, please give us a call on 150 the team can check if this is possible for you.
Thanks 🙂
Leanne.