Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Switch offer code

Poweronbiz
Investigator
Investigator

‎13-12-2021 02:37 PM

Hello EE, I am pay as go customer and I would like to claim the switch offer to pay month plan.

 

I request the code by text to 150 and get the code. I tried to sign up new sim plan with code in order to get discount. But the code wasn’t working. Can you send me new code.

0 Helpful
5 REPLIES 5
Alex_M
Star Contributor
Star Contributor

‎13-12-2021 02:42 PM - edited ‎13-12-2021 02:42 PM

Hi @Poweronbiz,

 

You're best off calling the PAYG Care team on 150 from your EE handset, or 07953 966 250 from any phone who will be able to look into this for you.

 

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
Poweronbiz
Investigator
Investigator
In response to Alex_M

‎13-12-2021 02:43 PM

I tried to call 150, but no one pick up the phone over 40 mins waiting. Also, 150 is not free to call from pay as go customer.

0 Helpful
Alex_M
Star Contributor
Star Contributor
In response to Poweronbiz

‎13-12-2021 02:47 PM

Did you follow the steps correctly on this page: https://shop.ee.co.uk/pay-as-you-go-to-pay-monthly

 

The code should be entered during the checkout process.

 

Failing this, I am sure @Leanne_T can lend a hand.

 

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
Poweronbiz
Investigator
Investigator
In response to Alex_M

‎13-12-2021 02:50 PM

Yes. The issues was when put the code at checkout page. It indicated that code has been redeemed. But thing is I was not use it before.

0 Helpful
Katie_B
EE Community Support Team
In response to Poweronbiz

‎13-12-2021 03:32 PM

Hi @Poweronbiz. 

 

I have replied to your private message. 

 

Katie 🙂

0 Helpful