Ordered sim

[ErM]

Hi. I've ordered a sim with a £15 bundle and £15 top up but they put only £10 on my account. What should I do?

[Leanne_T]

Morning @ErM

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the reply? 

Thanks 🙂

Leanne.

[ErM]

Your current balance as of today 14:43 is £0.00. You have unlimited minutes, unlimited texts and 8.0GB remaining until 19/04/2021 for your £15 Pack. Your remaining data includes  of rolled over data. Your last top up was £5.45 on 19/03/2021 at 09:39. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

I had to top up £5.45 to get up to £15 to get my plan running cause I've texted yesterday 3times.

[Leanne_T]

Thanks @ErM

Does your bank show a top up for £15 or £10 before the top up yesterday? 

Thanks 🙂

Leanne.

[ErM]

[ErM]

[Alex_S]

Hi @ErM,

Thanks for coming back with this information.

I would recommend giving our Customer Care Team a call.

They will be able to access your account to check the plan, payments and SIM card that was ordered. They will also be able to refund any payments you have made.

Alex 🙂

[ErM]

Many thanks 😊