Google detected unusual traffic from EE IP address

Bella13
Investigator
Investigator

‎08-07-2020 08:33 AM

Hi,

The last few days when using Google we get the warning “Our systems have detected unusual traffic from our computer network” The IP address it gives is one owned / registered to EE. (Happy to send address if its Ok to do so). Is there anything to worry about?

 

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9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

‎08-07-2020 08:56 AM

Is this on mobile or fixed BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Bella13
Investigator
Investigator
In response to XRaySpeX

‎08-07-2020 12:24 PM

Its a 4G router

 

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Katie_B
EE Community Support Team
In response to Bella13

‎08-07-2020 12:44 PM

Hello @Bella13. 

 

Does this error seem to affect your service?

 

Katie 🙂

XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎08-07-2020 12:46 PM

PM me the IP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Bella13
Investigator
Investigator
In response to Katie_B

‎09-07-2020 09:44 AM

Yes - in order to use google you then have to go through a CAPTCHA verification pain. There is something triggering this from EE IP address?

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James_B
EE Community Manager
EE Community Manager
In response to Bella13

‎09-07-2020 10:00 AM

Hi @Bella13,

 

Please get in touch with Customer Care so our Tech Gurus can look into this for you.

 

They'll be happy to help. 🙂

 

Thanks

 

James

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arcamax
Visitor

‎19-03-2021 01:19 PM

Hello - there is no unsual traffic from my IP address.

 

Not too sure why its coming up with this error when trying to make a payment

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Leanne_T
EE Community Support Team
In response to arcamax

‎19-03-2021 02:32 PM - edited ‎19-03-2021 02:33 PM

Hi @arcamax

 

Do you get this message on every webpage? 

 

Do you have home broadband or a 4GEE WiFi device?

 

Thanks 🙂

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to arcamax

‎19-03-2021 02:35 PM

@arcamax : A payment where?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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