Order tracking
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‎06-07-2020 01:21 PM
Hi I have a tracking number and received the order confirmation number from last Thursday 2 July.
Phone showed asnin atock when ordered. Updated to show out of stock yesterday. Now shows low stock today.
No number to call to check as says lines are closed.
Can anyonehelp me please.
thanks
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‎06-07-2020 04:21 PM
Hi @Fbw1978.
Welcome to the community.
Have you been able to track your order using our online order tracker?
Jon
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‎06-07-2020 04:49 PM
Hi yes it has been sitting as
Your in stock order is confirmed
Under the deliver date heading
Awaiting conformation
No change to this since Thursday afternoon (2nd July).
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‎06-07-2020 04:56 PM
Thanks @Fbw1978.
You'll get a text or an email from DPD when your order is on it's way.
I'd recommend checking the order tracker again tomorrow.
Jon
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‎06-07-2020 05:04 PM
Thanks Jon I just wasn’t sure if the order had been received properly or not and that it was stuck.
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‎06-07-2020 05:08 PM
If you don't get a text from DPD tomorrow morning, I'd recommend giving our Customer Care team a call so they can check the order for you, @Fbw1978.
They will be able to access your account and check what is going on.
Jon
