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Phone not arrived

Abbysue
Explorer

‎06-07-2020 02:20 PM

Hi my new phone is due to arrive today. 
I had a txt last night from EE to say it would arrive between 0800-1000 however I am still yet to receive the phone. Iv not had any contact from the delivery company stating they have the phone etc... and no calling card has been left to say they have attempted delivery. Can you please help

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-07-2020 04:04 PM

@Abbysue  DPD will text you on the day of delivery giving you a rough delivery time slot. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Abbysue
Explorer
In response to Chris_B

‎06-07-2020 04:19 PM

I received a txt last night with a slot time for today but it’s not arrived 

0 Helpful
Jon_K
Former EE Employee
In response to Abbysue

‎06-07-2020 04:44 PM

Hi @Abbysue.

 

Welcome to the community.

 

Was there a link in the text that leads you to the DPD portal?

 

You can check your delivery details in there.

 

Jon

0 Helpful