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Order number on email wrong!

pipspeed69
Explorer

‎25-02-2021 12:53 PM - last edited on ‎25-02-2021 01:34 PM by EE Community Moderator

Can you help as trying to track delivery of my new s21 upgrade phone but the only email i got has an account no: but no order number?

Also the account number has only 9 numbers so wont do on the tracker!

So i have no way of tracking my order or finding out anything of my order so can someone help me please? And yes ive checked my spam folder and have no text! Just email saying my new plan & start date etc! Need help!

xxxxx xxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-02-2021 01:54 PM

@pipspeed69   Does the order have a XKO or a XKN number ?   If it does this is the order number.  This is not a tracking number as that will be sent when a device is allocated to you for you to track. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
pipspeed69
Explorer
In response to Chris_B

‎25-02-2021 03:40 PM

None of them at all just account number!

Ive rung em about it & there gonna try find it as they ran out of stock so coming from supplier's they say so realy now just got to wait in & hope!

0 Helpful