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How to update to ios13

Scott68
Visitor

‎25-02-2021 02:31 PM

I need to update my phone to ios13 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎25-02-2021 03:39 PM

Hi @Scott68

 

Thanks for coming to the community. 

 

You can find information on updating your device in the Apple support page - Update your iPhone, iPad or iPod touch. 

 

Thanks 🙂

 

Leanne. 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎25-02-2021 03:40 PM - edited ‎25-02-2021 03:51 PM

@Scott68   What iPhone model do you have ?  If it’s a iPhone 5S/6/6+ it can not go to iOS 13.   All devices from the first iPhone SE will go to iOS 14 

 

No iPhone model stopped on iOS 13. So if your device hasn’t informed you of an update then it doesn’t support iOS 13 or iOS 14. 

i’ve also doublechecked Apple are not even signing iOS 13 for any iPhone model so you cannot install it on your device.  I’ll say your device is an unsupported iPhone model and you cannot update it any more.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.