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23-04-2020 11:04 AM
I have not received my order or any correspondence from EE. I am unable to track the order and cannot get through to them via phone.
Solved! See the answer below or view the solution in context.
28-04-2020 09:13 PM
Hai
I have ordered my I phone 11 it was successfully ordered on 20 th April,and my amount was deducted from my account . I’m unable to connect the customer care also . Please help in this regard, I’m trying you from many days but I didn’t get any response.
29-04-2020 09:03 AM
Hi @Vinay2,
Sorry, we can't access your account via the community.
For more information on your order, please get in touch with Customer Care.
Thanks
James
29-04-2020 11:03 AM
I’m unable to contact customer care. By whom I could contact for my order then
29-04-2020 11:46 AM
29-04-2020 12:01 PM - edited 29-04-2020 12:04 PM
It’s not connected with 150 number and other number . At least provide me the number
29-04-2020 12:15 PM
Hi @Vinay2,
We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.
Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.
Please be patient while waiting to be connected to an advisor.
Thanks
James
29-04-2020 12:17 PM
It’s showing like unable to connect if I cal
29-04-2020 12:25 PM
Hi @Vinay2,
Are you calling 150 from your EE phone?
Are you able to call other numbers at the moment?
Thanks
James
29-04-2020 12:30 PM
I have called for 150 but it’s showing that unable to connect
29-04-2020 12:34 PM